Do you ship worldwide?

We proudly offer international shipping through trusted carriers: DHL Express, FedEx, TNT, and UPS Express. Every print is meticulously packed for maximum protection, with larger prints receiving custom wooden crate packaging. Once your print is prepared, expect a swift delivery time of just 1-5 business days. Trust in our commitment to deliver your prints safely and promptly.

Do you provide tracking number for the package?

Yes, we provide tracking numbers for all our shipments, allowing you to monitor your order's progress in real-time

How's the shipping cost calculated?

Shipping costs are typically calculated based on a combination of several factors. While I can provide a general overview, it's important to note that each shipping company or service might have its own unique pricing model. Here are some of the common factors used to determine shipping costs:

  1. Weight of the Package: Heavier packages typically cost more to ship than lighter ones. Some carriers use "volumetric" or "dimensional" weight, which considers both the weight and size of the package, especially for larger packages that take up more space.
  2. Size and Dimensions: Larger items might incur additional fees, especially if they exceed standard size thresholds set by the carrier.
  3. Distance and Zones: The further the package has to travel, the more it will cost. Many carriers divide areas into shipping zones and calculate costs based on which zones the origin and destination fall into.
  4. Speed or Type of Service: Express services (like overnight shipping) will cost more than standard shipping options.
  5. Destination Type: Delivering to a business might have a different rate compared to a residential delivery. Additionally, remote or less-accessible destinations (like certain rural areas) might come with additional fees.
  6. Package Value: Some carriers calculate costs based on the declared value of the items being shipped, especially if insurance is involved.
  7. Additional Services: Costs can increase if you opt for additional services like package insurance, signature requirement, or special handling.
  8. Fuel Surcharges: Sometimes, carriers add a fuel surcharge, which can fluctuate based on current fuel prices.
  9. Customs and Duties: For international shipping, there might be additional customs fees, duties, or taxes based on the country of destination and the type of goods being shipped.
  10. Packaging: Our basic packing is free of charge. Using specialized packaging (like the custom wooden crate for large prints) might also affect the cost and it's in additional charge.

Any discount for bulk shipping orders?

Yes, we value our high-volume customers and offer discounts for bulk shipping orders. Please reach out to our customer service team for specific details on bulk order discounts.

What about returns and refunds?

Custom Made Products:
All products created by our print lab are custom-made based on individual requests and specifications. Given the personalized nature of our services, each item is uniquely tailored to the requirements set by the customer.

No Returns:
Due to the custom nature of our products, we cannot accept any returns. Every order is produced to cater to specific customer preferences, and as such, it's not suitable for resale or restocking.

No Refunds:
Given that each product is custom-made, we do not offer refunds. We urge our customers to be sure about their specifications and requirements before finalizing their order.

Damaged or Incorrect Items:
If your product arrives damaged or if there's an error on our part, please contact our customer service team within a certain period (e.g., 7 days) of receiving your order. Provide photographic evidence of the issue. We will assess the situation and, if deemed appropriate, offer a solution which could include a replacement or correction of the error.

Commitment to Quality:
While we stand by the quality and accuracy of our custom-made products, we urge customers to review their specifications thoroughly before placing an order. Our team is always available to assist and guide you in ensuring that your product meets your expectations.

Customer Service:
For any concerns or clarifications regarding your order, please don't hesitate to contact our dedicated customer service team. We're here to help and ensure a seamless experience.

Does the print color will match the color I see in the computer or mobile phone?

Understanding the complexities between digital displays and printed outputs is essential. Here's a concise answer to your question:

No, the color you see on your computer or mobile phone screen might not precisely match the printed color. Several factors contribute to this discrepancy:

  1. Screen Calibration: Every device, including computers and mobile phones, has its own unique calibration and settings, which can influence color display.
  2. Color Models: Devices display colors using the RGB (Red, Green, Blue) color model, which is based on light. Printers, on the other hand, use the CMYK (Cyan, Magenta, Yellow, Black) color model, which is based on ink. Some colors achievable in RGB can't be replicated exactly in CMYK.
  3. Paper and Media: The type of paper or material used for printing can also affect how colors appear. Different textures and finishes can influence the final look of a color.

For the most accurate representation of how your design will look when printed, it's best to view it under standardized lighting conditions and, if possible, to request a physical printed sample or proof before the final print run.

Keep in mind that our professional lab use advanced color management techniques to ensure that printed colors are as close as possible to your digital design.

What is the manufacture time?

The manufacturing time for our printing and framing service can vary depending on several factors, including the size and complexity of your order, the materials used, and our current workload. However, as a general guideline:

  • Printing: The printing process typically takes 1-4 business days from the time your order is confirmed. This includes the time needed for color calibration and quality checks to ensure the best results.
  • Framing: Framing can take an additional 2-5 business days, depending on the type of frame and any customizations you may have requested.
  • Large or Custom Orders: For large or highly customized orders, the manufacturing time may be longer and can take 3-8 business days. In such cases, we will provide you with a specific timeline when you place your order.

In what currency my credit card will be charged?

Your credit card will be charged in Israeli Shekels (ILS) when you make a purchase on our website. Although the website may display prices in your local currency for your convenience, please note that the actual charge will be processed in ILS. The displayed price on the website will be automatically converted from ILS to your currency based on the prevailing exchange rate at the time of your transaction. If you have any further questions or require assistance with currency conversion, please don't hesitate to contact our customer service team, and we'll be happy to assist you.

What payment methods do you accept?

We accept a variety of payment methods to provide convenience and flexibility for our customers. Here are the payment methods we currently accept:

  1. Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  2. PayPal: You can securely make payments using your PayPal account.
  3. Bank Transfers: We offer the option to make payments via bank transfer. Please contact our customer service for bank account details and instructions.

What is the difference between ChromaLuxe HD Metal to HD Metal Premium?

ChromaLuxe HD Metal is more durable than HD Metal Premium.

The coating is more durable and better against scratches, mostly with glossy white finish and deep black colors.

In matte white finish the difference is not so big and the durability is almost the same for both types.

Both ChromaLuxe and the Premium are durable for indoor use.